Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Answer Warranty

  • Each ticket that you submit to the customer assist crew will be answered in up to 60 mins. All popular questions shall be taken care of immediately. However, if the support request you have submitted calls for the aid of a certified administrator, we are going to forward the ticket to him and will let you know about the delay.

  • Top quality support service

  • Professional Tech Support Service

  • Our customer assist team is going to be online for you 24/7/365 to to handle all support inquiry tickets that you send to us. We offer client assistance for all programs that are pre–configured on your machine. These include our custom made Online Control Panel, the selected OS and the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A comprehensive and routinely updated collection of articles is integrated into our in–house built Online Control Panel. It includes quick tips on how to execute all of the general web site control tasks. The Help section offers comprehensive how to articles and step by step video lessons. You can access the Help area by pressing the Help or Video buttons in the right part of each Control Panel section.