Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Online Control Panel you will find an exhaustive Help Center section offering a multitude of instructional articles and regularly asked questions. They are compiled by our support team of knowledgeable technicians. Simply type in your question and our smart system will show you the best answer.

  • Top quality support service

  • Video Tutorials

  • We have compiled a collection of instructional video tutorials that detailedly demonstrate how to solve a common issue related to your Linux cloud website hosting account. You can find the video clips in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 customer service and include a one–hour support ticket response time guarantee. Our qualified techs will be available to you 24/7 and will resolve any problem that you could encounter within maximum 60 minutes after the technical support ticket submission. In the majority of instances, a response will be given to you in less than twenty minutes.