Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We provide a 60–minute response time warranty for each ticket or e–mail that you submit to the client support team. We will speedily answer all the general enquiries and forward right away the issue to our administrators if any further assistance is required. If you make use of the Optional Managed Services package, we will execute any of the included services at a time that has been agreed upon earlier.

  • Top quality support service

  • A Top–Quality Client Care Service

  • Our customer support team will be online for you 24–7–365 should you require help with our Online Control Panel or with any of the apps that we install for your convenience on the dedicated hosting server. Furthermore if you need help tackling the day–to–day administration tasks on your dedicated hosting server, you can take a glimpse at the Optional Managed Services package, that includes backup hard disk space, OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated hosting server comes with our free–of–cost Online Control Panel, which features a fully detailed knowledgebase plus a set of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just click the Help or Videos buttons in the upper right corner.