A ticketing system is the most widespread correspondence channel that hosting providers offer to their customers. It’s typically part of the billing account and is the most effective way to resolve an issue that takes a certain period of time to investigate or that has to be escalated to an admin. Thus, all responses provided by either side will be kept in the very same place in case someone else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which implies that you will need to log in and out of at least two accounts in order to carry out a certain procedure or to touch base with the company’s technical support staff. If you’d like to administer a number of domains and each one is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. Also, it could take a substantial span of time for the provider to process your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with numerous other hosting companies, the support ticket system that we are using with our Linux cloud website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to remember several log-on names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in one single location. So, if you have an inquiry or stumble upon a difficulty, you can get in touch with our support team instantaneously. Our ticketing system features a clever search mechanism. This suggests that even if you’ve submitted a plethora of tickets through the years, you will be able to track down the one that you want with no effort. Also, you can read knowledge base tips for troubleshooting commonly encountered issues.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one objective in mind – that you should be able to manage everything connected to your semi-dedicated account in one single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a question or face a complication, you can touch base with our support team straight away without the need to log into some other interface. You can search through your website files or check different account settings while you send a new ticket or read the response to an old one. In case you have heaps of tickets and you would like to find a particular one, you can use the smart search box, which is available in the Help section. We will make sure you obtain a reply in no more than 60 minutes regardless of the nature of your inquiry or issue.