The customer support that you will receive from your cloud website hosting provider is really important, regardless if you have pre-sales questions and you are not a client yet, or you've got some technical issue with an active account. Timely and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from a real website hosting supplier not from a reseller. When you purchase a hosting account via a company that doesn't own its servers and it can't access them right away, it is almost certain that you'll wait for a couple of days in order to have a reply to any query, thus your sites may remain offline for a long time. In contrast, a supplier which provides various options for communication and has a technical support team that is available any time can assist you right away and help you minimize or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all our cloud website hosting packages are round-the-clock, therefore you can forget about waiting for a few days in order to get assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email message. If you already have an account, you're able to open a support ticket on top of the other three methods of contact. You are able to select the best way to contact us depending on what your location is or what equipment you use. We can easily help you for more or less any webhosting-related query that you have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the max response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to get quick help, particularly when your website is not working properly for whatever reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, thus in case anything happens, you are able to use a number of ways to contact us - telephone line with several local numbers around the world, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic matters, so that if you don't have an account yet, for example, you are able to receive extra information regarding our solutions, or we will help you with uncomplicated tech issues. The second two options are for strictly tech matters or anything which is more time-consuming due to the fact that it is easier to track the correspondence between you and our support crew. The guaranteed maximum answer time for them is merely 1 hour, the typical one - 15-20 minutes, therefore you will not have to wait for an entire day so as to receive assistance like you may need to do with other providers.

24/7 Customer Support in VPS Web Hosting

If you acquire a virtual private server through our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local phone numbers in the U.S.A., the UK and Australia plus a live chat service. If you are an existing customer and you want assistance with a technical issue that requires more time to analyze or resolve, you'll be able to open a ticket from your billing account or you'll be able to send an e-mail and we'll take care of the problem and send you a response within one hour. The answer time is guaranteed 24/7, which includes holidays and weekends, however for the vast majority of problems it takes no more than 30 mins to get support. The support service covers the VPS plus all pre-installed software it includes, so in case you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server plans that we supply include 24/7 support through several methods of communication and with a one-hour maximum reply time guarantee. In case you want to find out more about the packages or you have any kind of billing or general questions, you'll be able to phone one of the local numbers that we have around the globe or you may use our live chat service and talk with a live agent. For entirely tech difficulties that need some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to track a particular problem. The reply time for them rarely exceeds 30 mins, which means that you can forget all about having to wait for a full day to receive help. The support service is available for any kind of server-related matters, including the pre-installed software. When you want support for third-party applications, you may consider ordering the Managed Services upgrade that we offer for all the packages.